There are a few of steps you’ll want to confirm to ensure access.
- First, confirm the successful purchase of a Video On Demand membership. Video On Demand memberships are typically titled or reference “Video On Demand”, “On Demand” or “Virtual”
- When changing your MT pricing page titles be sure to update your VOD integration title
- Secondly, after confirming you have a Video On Demand membership log out then log back in.
- Finally, if you have the correct membership but still cannot access content please contact your studio.
Sometimes users cant access Video On Demand because:
- Using a shared device and logged in as another user without a VOD membership