There are a few of steps you’ll want to confirm to ensure access.

  • First, confirm the successful purchase of a Video On Demand membership. Video On Demand memberships are typically titled or reference “Video On Demand”, “On Demand” or “Virtual”
    • When changing your MT pricing page titles be sure to update your VOD integration title
  • Secondly, after confirming you have a Video On Demand membership log out then log back in.
  • Finally, if you have the correct membership but still cannot access content please contact your studio.

Sometimes users cant access Video On Demand because:

  • Using a shared device and logged in as another user without a VOD membership