Users have the ability to request to cancel their account from yourvirtualsite.com/my-account
Once users submit their cancellation request a site administrator will receive the request along with the customer details such as name, email, home location, VOD membership.
Cancellations with Mariana Tek provide 2 options:
- Cancel renewal
- Cancel immediately
Additionally you have the option to refund the members purchase:
- To card on file
- To account balance
Based on the actions you choose, customers will receive a transactional email powered by Mariana Tek reflecting the change to their membership status.