{"id":187,"date":"2021-02-26T19:30:37","date_gmt":"2021-02-26T19:30:37","guid":{"rendered":"https:\/\/ipstudio.co\/support\/?post_type=vod&#038;p=187"},"modified":"2026-01-19T19:25:25","modified_gmt":"2026-01-19T19:25:25","slug":"user-cancellation","status":"publish","type":"vod","link":"https:\/\/ipstudio.co\/support\/vod\/user-cancellation\/","title":{"rendered":"User Cancellation"},"content":{"rendered":"<p>Users have the ability to request to cancel their account from yourvirtualsite.com<code>\/my-account<\/code><\/p>\n<p>Once users submit their cancellation request a site administrator will receive the request along with the customer details such as name, email, home location, VOD membership.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-190\" src=\"https:\/\/ipstudio.co\/support\/wp-content\/uploads\/2021\/02\/Screen-Recording-2021-02-26-at-1.gif\" alt=\"\" width=\"1398\" height=\"942\" \/><\/p>\n<p>Cancellations with Mariana Tek provide 2 options:<\/p>\n<ul>\n<li>Cancel renewal<\/li>\n<li>Cancel immediately<\/li>\n<\/ul>\n<p>Additionally you have the option to refund the members purchase:<\/p>\n<ul>\n<li>To card on file<\/li>\n<li>To account balance<\/li>\n<\/ul>\n<p>Based on the actions you choose, customers will receive a transactional email powered by Mariana Tek reflecting the change to their membership status.<\/p>\n<p>Cancellation request notifications are delivered to the\u00a0<strong>Contact Email\u00a0<\/strong>input in\u00a0<strong>VOD Settings.<\/strong><\/p>\n<p>Questions? Get in touch at <a href=\"mailto:support@ipstudio.co\">support@ipstudio.co<\/a><\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-187","vod","type-vod","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ipstudio.co\/support\/wp-json\/wp\/v2\/vod\/187","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ipstudio.co\/support\/wp-json\/wp\/v2\/vod"}],"about":[{"href":"https:\/\/ipstudio.co\/support\/wp-json\/wp\/v2\/types\/vod"}],"wp:attachment":[{"href":"https:\/\/ipstudio.co\/support\/wp-json\/wp\/v2\/media?parent=187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}